International Service

The aim of the SWISS MILITARY customer service is to provide an up to date, fast and professional help to our valued customers. If your watch needs attention, please contact wherever possible an official SWISS MILITARY dealer or an authorized SWISS MILITARY Service Center in your country (see below). If such a service is not available in your country then please contact directly our headquarters in Switzerland. service@hanowa.ch

Terms & Conditions of INTERNATIONAL WARRANTY / SWISS MILITARY

Your SWISS MILITARY watch is warranted by SWISS MILITARY/HANOWA S.A. for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international SWISS MILITARY warranty covers material and manufacturing defects existing at the time of delivery of the purchased SWISS MILITARY watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official SWISS MILITARY dealer/distributor.

This manufacturer's warranty does not cover:

the life of the battery;
normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non metallic straps and chains, such as leather, textile, rubber; peeling of the plating);
any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by SWISS MILITARY/HANOWA S.A.
indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the SWISS MILITARY watch;
the SWISS MILITARY watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond SWISS MILITARY/ HANOWA S.A.'s control.


International customer service points:

Andorra Becier Group, Edifici Becier
Avenida d'Enclar, 142
Santa Coloma

Argentina Joyerla y Relojeria Estilo
Calle Carlos Pellegrin
1345 Buenos Aires

Australia Moda Group Pty Ltd
Unit 9 / 56 O'Riordan Street
PO Box 6144
Alexandria NSW 2015
Tel: +612 9700 8830
Fax: +612 9317 3102
E-mail: sales@modagroup.com.au

Belgium
Domestic Market:
Vincent Gaye Company SA
284 rue du Charron
1420 Braine-l'Alleud
Tel. +32 2 772 25 50
Fax +32 2 775 91 69
E-mail: as@vincentgayeco.be
Duty Free / Maratime Market:
Sunny Europe NV
Scheurweg 11 - Haven 261
2030 Antwerp
Tel: +32 3 540 27 00
Fax: +32 3 540 27 27
E-mail: aftersales@sunny-europe.com

Brazil SJ Time
Av. Paulista, 509
14º andar Conj. 1410/1411
Cerqueira César - 01311-910 São Paulo
Tel: +55 11 3262-4019
http://www.sjtime.com.br
E-mail: sjtime1@sjtime.com.br

Bulgaria Ru Ltd.
18 G. Benkovski Str.
4000 Plovdiv
Tel: +359 32 57 7428
E-mail: info@ruwatchbg.com

Canada Techno-Swiss Inc.
1255 rue Université, Bureau 1503
Montréal, Québec H3B 3X2

Chile COMERCIALIZADORA ANTONIA LTDA
Huerfanos 1052, Local 19     
Santiago de Chile
Tel: +56 6731948

China   

Costa Rica Armeni Relojeria
Local 45 Primera Etapa Mall
Multiplaza, Escazu    San José

Czech Republic FABRIKA, spol. s r.o.
Cajthamlova 195,      
266 01 Beroun
Tel & Fax: +420227203662

Croatia Urar Ignac
Avenija Dubrava 15
10000 Zagreb
Tel +385 (0)1 2911 905
E-mail: josip.saric7@zg.t-com.hr

Denmark Henning Stæhr A/S
Grusbakken 14-16
2820 Gentofte
Tel. +45 4526 9100
Fax +45 4526 9190
E-mail: info@staehr.as

Egypt Moon Light Trade Co.
48 Mostafa El-Nahas St.
Nasr City
Cairo

Espana SWISS PRECISION EUROPE
CL SANTA CRUZ DE MARCENADO,1
28015 MADRID
Tel: +34 1 5940431
E-mail: info@precisiontimeeurope.com

France Hanowa SA
Watch Factory
Gibelinstrasse 27
P.O. Box
CH-4503 Solothurn / Switzerland
Tel: +41 32 329 39 80
Fax: +41 32 329 39 89
E-mail: service@hanowa.ch

Georgia G&G Co.
37' Gorgasali st, Apt. 60
Tbilisi, 0114
Tel: +995 32 257102
Fax: +995 32 257101
E-mail: giorgi.ggcompany@gmail.com

Germany Zeitmesstechnik GmbH
Saarstraße 9
55590 Meisenheim
Tel. +49 6753 / 9399-22
Fax +49 6753 / 9399-21
Contact: Sabine Becker / Anja Zapp
E-mail: sabine.becker@zmt-online.de

Greece CONSTANTINIDIS SAVVAS
22 Lekka Street
10562 Athens
Tel. +30 210 323974
Fax +30 210 3316569
E-mail: orologion@ath.forthnet.gr

Holland Levens Time Centre b.v.
Nieuwe Ginnekenstraat 4   4811 NR Breda

Hong Kong FORTUNE CONCEPT LTD.
Units 401-406, 4/Fl.,
New East Ocean Centre,
No.9 Science Museum Road,
TST, Kowloon, Hong Kong
Tel. +852 2713 3701

India NETWORK LIMITED
W-41 OKHLA INDUSTRIAL AREA
PHASE-II,    110020 NEW DELHI

Indonesia Watch Studio Grand Indonesia
Bridge B, Sky bridge level 2
Jalan. Mohammad Husni Thamrin no.1
Jakarta 10350
Tel. +62-21 2358 0809

Iraq Dar Al-Sharqiya Trading Co.
P.O.box. 295
Salman Faeq St., 3rd Floor
Al Saadi Building., Baghdad
Tel.  +964 (1)-7173117
E-mail: zeerah@emirates.net.ae

Israel Mahog-Weisz Watches Ltd.
14 Imber St. ,P.O.Box 3195
Kiryat Arrye
Petach Tikva 49130
Tel. +972 72 2119499
Fax: 972 72 2119455
E-mail: avi@mahog.co.il

Japan Amita Corp.
Amita Bldg., 1, Shinden
Shimonomukomachi, Kisshoin, Minami-Ku
601-8380 Kyoto
Tel. +81 75 661 4411

Jordan Mohammad Adnan Abdeen Trading Est.
Down Town Street, P.O. Box 317   Aqaba Free Zone
Tel. +962 3 201 54 56
E-mail: abdnelec@wanadoo.jo

Korea, South - Eureka International Co., Ltd
#1517, Le Meilleur Jongno Town 24, Jongno-1ga
Jongo-gu    Seoul
Tel. +82 2 739 8400

-
Y.B. International Inc.,
Suite 701, Regent Riverview 547-8
Gueui-Dong, Kwangjin-Ku   Seoul   143-709
Tel. +82 2 455 6441

Lithuania JSC Topus Mobile
Neries krantinė 18
Kaunas 48401
Tel. +370 620 53299
Fax +370 620 82255
E-mail: info@topus.lt

Luxembourg
Domestic Market:
Vincent Gaye Company SA
284 rue du Charron
1420 Braine-l'Alleud
Belgium
Tel. +32 2 772 25 50
Fax +32 2 775 91 69
E-mail: as@vincentgayeco.be
Duty Free Market:
Sunny Europe NV
Scheurweg 11 - Haven 261
2030 Antwerp
Belgium
Tel. +32 3 540 27 00
Fax +32 3 540 27 27
E-mail: aftersales@sunny-europe.com

Malaysia Aura Concept Sdn Bhd
Unit 706 Block B
Phileo Damansara 2
Jalan 16/11
46350 Petaling Jaya, Selangor
Tel. +603-79318818

Malta Firm-Agius
163, Melita Street    Valletta

Mexico La Casa del Tiempo S.A. de C.V.
Heriberto Frias 1529-402
Col. del Valle     031400 Mexico D.F.

Norway Frithjof E. Rasmussen AS
Postboks 6386 Etterstad
0604 Oslo
Tel. +47 22 88 91 51
E-mail: edt@feras.no

Österreich Hans Sirucek, Uhrmachermeister
Nussdorferstrasse 41   1090 Wien

Peru CENTRO SUIZO RELOJERO      LIMA
- Centro Comercial San Isidro
Tienda B42-A
Tel. 440-9399
- Centro Comercial Jockey Plaza
Tienda 298
Tel: 435-2841

Puerto Rico Watch Outlet
Alberto Vazquez
Calle San Francisco #268    00901 Viejo San Juan

Romania B&B COLLECTION SRL
3 Traian Street, sector 3
Bucharest 030571
E-mail: office@bbcollection.ro
Tel: +4021 327 44 77
Fax: +4021 327 44 67

Russia

for SWISS MILITARY-HANOWA brand watches:
LPI Watch Club LLC
Prospect Mira 19, bld. 3 
129090 Moscow
Tel: +7 495 728 01 41
Fax: +7 495 411 88 39
E-mail: info@lpi-watchclub.ru

Please download complete list of service addresses here:

for HANOWA brand watches:
Aventa Ltd.
Goncharanya St., 27/6
115172 Moscow
Tel. +7 495 912 25 41

Serbia BOMAR d.o.o.
Laze Telečkog 2
21000 Novi Sad
Tel: +381 21 661 52 53
Fax +381 21 520 593
E-mail: servis@bomar.rs

Singapore City Chain (Singapore)
138 Joo Seng Road, #06-01
Singapore 368361
Tel: +65 6325 1883


Switzerland Hanowa AG
Watch Factory
Gibelinstrasse 27
P.O. Box
CH-4503 Solothurn / Switzerland
Tel: +41 32 329 39 80
Fax: +41 32 329 39 89
E-mail: service@hanowa.ch

Taiwan Paidel Watch Co. Ltd.
5F-1, No.296, Sec. 2, Chung Shan Rd.
Chung Ho Dist.
New Taipei City 235
Taiwan R.O.C.
Tel: +886 2 2245 0568
台灣新北市中和區中山路 二段296號5F-1

Thailand Thong Sia (Thailand) Limited
347, 349 Muang Thong Thani,
Bondstreet Road, Bangpood Subdistrict,
Pakkred District, Nonthaburi 11120 Thailand
Tel: +66 2 984 0888
E-mail: cs@citychain.co.th

Tunisie Bel Hady Adel
116, Rue Mongi Slim   1006 Tunis

Turkey KUZ OPTIK VE SAAT SAN. TIC. LTD. STI.
Universite Mah. Mezarlikustu Cad. No:6
34840 Avcilar - ISTANBUL
Tel: (90) 212 428 32 46
Fax: (90) 212 428 20 66
E-mail: kuzwatch@kuz.com

Ukraine
Time & Style
7, Geroiv GWW SQ.
91016    Lugansk
Tel: +38 0642 717 145

United Arab
Emirates
Swiss Watch Group FZCO
P.O. Box 54252
Dubai
Tel: +971 4 3467777
E-mail: info@time.ae

United Kingdom Time Track Services
P.O. Box 10774,   Birmingham B14 4ZQ
Helpline +44 121 436 1397
E-mail: swissmilitaryservice@icw-watches.co.uk

Uruguay SIRA
ENRIQUE MUÑOZ 883
11300 Montevideo
Tel: +598 2711 1545
Fax: +598 2711 1579
E-mail: sira@adinet.com.uy

USA New Dover Group
9 Pinecrest Road   
Valley Cottage,   N.Y.10989
Tel: +1 845 425 9882


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